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Continuity of Operations


Business Continuity & Disaster Recovery (BCDR) Terminology

Agency Liason

The organization's delegate who ensures that the COOP deliverables are met


A collection of computer files which have been backed up for transport to an offsite location.

BC in the Cloud (BCIC)

State contracted system ensures all plans are consistent and will provide for a uniform framework to follow in the event of a disaster. BC in the Cloud is completely customized to reflect the State of Delaware's infrastructure and operating environment.

Business Continuity Planning (BCP)

Pre-event planning activities based on a holistic view of business operations which incorporates system recovery, data and application recovery, and business process recovery activities needed to establish full functionality of mission critical services.

Business Impact Analysis (BIA)

BIA Professional is the web-enabled questionnaire that helps identify the most critical processes an organization performs and the inter-dependences between them. You will discover what is needed to recover them, how quickly, and what the impact would be (financial, operational) if these functions are not recovered in a timely fashion.

Cold Site

An empty shell. A dedicated location containing infrastructure for cooling, power, network, and a raised floor. Hardware equipment resources are not immediately available. Recovery time is measured in days, possibly weeks, depending on equipment availability.

Contingency Planning

Post event damage limitation planning and resource allocation put in place to minimize future impact.

Continuity Coordinator

The DEMA-designated organization liaison responsible for implementing and maintaining the COOP Program for each agency.

Continuity of Operations Plan (COOP)
Business Continuity (BC)

Government Services Focused, prepares for the continuance of operations in the case of catastrophic events; primarily driven by the processes a business unit performs. It is the act of putting plans into place that an organization will follow when business is disrupted. This includes identifying what resources will be needed for speedy recovery and the order in which the business units will be recovered (i.e., assets, alternate facilities, technology, vital records, people & vendors).

Data Recovery

The process of retrieving data from damaged media.

Data Vaulting

The process of sending data offsite where it can be protected from hardware failures, theft and other threats.


Devolution is the capacity to transfer statutory authority and responsibility for essential functions from primary operating staff and facilities to other employees and facilities. It also provides the means to sustain that operational capability for an extended period.

Digital Preservation

A set of processes and activities which ensures long term continued access to digital information over time. Preservation of digital information requires more constant and ongoing attention than other media.


A great or sudden misfortune that makes the continuation of normal operations impossible.

Disaster Recovery (DR)

Post incident process of restoring IT infrastructure.

Disaster Recovery Planning

The process of incorporating problem definition, solution construction, and system verification and usage testing in an effort to minimize the effects of a disaster on the business allowing the business to either maintain or quickly resume mission critical functions.

Executive Sponsor

The highest authority at the organization who is ultimately responsible for COOP Project implementation for their agency.

Hot Site

A dedicated location that is permanently equipped with hardware and software resources ready to assume business operations. Very little, if any, potential data loss.

Plan Builder

The person assigned within an organization to manage changes to the COOP plan(s) in the BC in the Cloud database. In some cases, the Continuity Coordinator and the Plan Builder are one in the same depending on the organization.


The completed state of a system in final form following conclusion of all restore activities.

Recovery Point Objective (RPO)

“Point of Data” - When recovery is complete, what is the latest available transaction.

Recovery Time Objective (RTO)

“Time to Data” - How long after the disaster must the system be available to users.


Secondary system devices or components used to backup primary systems in case they fail. Example: Redundant Array of Independent Disks (RAID) servers.


The process used to make a copy of data.


The process of copying backup files from secondary storage (tape, disk, etc.) to new hard disk space on a different device.

Warm Site

A dedicated location permanently equipped with hardware resources. Software for operating systems, applications, databases, and data must be restored manually. Some data loss is expected.